Customer Success Manager

Company Description

Saas company redefining how consumers interact with brands is seeking an experienced Customer Success Manager to onboard, support, and identify new business opportunities for a growing portfolio of clients.  Our employees and customers are the most important part of our business and we are working hard to make sure our employees feel it. We take pride in supporting our employees in their professional and personal growth and make sure they are happy and healthy in every way!

If you are looking to be a part of a team and value people and loyalty as much as we do, please apply!

Responsibilities:

• Handle incoming client requests by responding to email and phone inquiries in a timely fashion
• Develop rapport with VIP clients
• Research and resolve issues
• Work closely across multiple internal departments
• Document and manage client communication
• Manage information in CRM(Salesforce)
• Work with product managers to communicate client challenges and issues
• Manage all customer service related inquiries until client is fully satisfied
  This is just the beginning! Growth opportunity right around the corner!

Qualifications:

• Experience onboarding, upselling and retaining clients
• Currently manage a portfolio of 50 or more clients
• Understand a KPI driven environment
• Strong interest in technology
• College Degree preferred
• Working knowledge of MS Office - especially Excel
• Excellent phone presence
• Upbeat, positive attitude
• Ability to work well within a team
• Strong communication skills
• Organizational skills
• Proficiency in Mac and Windows Office